Open Document Checklists can be managed and completed either by your clients or by a user at your firm, offering flexibility in how documents are tracked and processed. These checklists are a valuable tool for improving efficiency in managing client documents, helping your team stay organized during the critical onboarding or project period.
Document Checklists include several selection options to streamline the process:
- Not Applicable - Available for Firm Users & Client (Use Case: Checklist items does not apply)
- Provided Above - Available for Client (Use Case: Client has uploaded this specific item above)
- Uploaded Previously - Available for Client (Use Case: Client already uploaded this document to the firm)
- Uploaded - Available for Firm Users (Client has uploaded the document, and the firm is verifying its receipt)
- Provided Offline - Available for Firm Users & Client (Use Case: Client drops off documents to the firm's office)
- Not Uploaded - Default: Firm side (Use Case: this is the default option on the firm side that will need updated to complete the document request checklist)
Additionally, you can manage open document request checklists directly from the firm side, allowing you to stay on top of checklist items and ensure everything is organized throughout the process.
Firm Side Point of View
Use case: Client hand delivers their documents to your office
- Navigate to the Tasks Tab for the Client
- Click on the Client Actions button
- Click Edit next to the Document Checklist you would like to manage
Update Statuses for all or select documents for your client
Available options on the firm side:
- Not Uploaded (Default)
- Uploaded
- Provided Offline
- Not Applicable
Once you have made all necessary updates to checklist item statuses then select:
- Update Statuses - Will keep the Document Request open for further adjustments and management
- Mark as Done - Will complete the Document Request client action
Client Side Point of View
Important Notes:
- Clients must be configured for client portal access
- Once Document Checklist Client Actions have been Marked as complete by the client they can no longer be edited on the firm side
Email notification will be sent to your client for the document request checklist.
After successfully logging into their client portal they can view document checklist requests under the Client Actions section.
Click View to Open and Manage the Document Request Checklist
Steps for processing and Managing the checklist as the Client
- Select the Year associated with the documents
- Drag or Select Files to Upload
- Choose and appropriate Status for each Checklist Item
- Available Statuses
- Please Select (Default- Checklist can not be completed until a new status is selected)
- Provided Above - Drag or Select Files to upload
- Uploaded Previously
- Provided Offline
- Not Applicable
5. Cancel, Update Statuses(If no documents are uploaded), Upload & Update Statuses
When your client has successfully either uploaded or chosen a status for each checklist item they will click the blue Upload & Update Statuses Button
This will prompt them to Complete the Client Action or leave it Open if further adjustments are needed.
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