Each firm in Firm360 is assigned a default email address used for Client Messaging. This email address allows emails sent from outside Firm360 to appear as messages within the Client Messaging system.
The address follows this format:
<subdomain>@mail.myfirm360.com
Your firm’s unique subdomain is automatically generated when your Firm360 account is created.
How It Works
When an email is sent to your firm’s Firm360 messaging address:
The message is delivered to the Client Messaging inbox in Firm360.
The message can be viewed and managed within the Messages tab.
Any attachments included in the email will appear within the message.
This allows your team to receive and manage client communication directly within Firm360.
Notes
The default messaging email address is automatically created for your firm.
Messages sent to this address will appear within Firm360 Client Messaging.
Attachments included in emails will be available within the message and can be saved to the client’s Documents tab if needed.
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